JOBS AT TIGO TANZANIA: MFS CORPORATE INTEGRATION SPECIALIST

JOB PURPOSE

This role will be responsible with technical integration of Tigo Pesa platforms with other systems. The role will support Tigo Pesa partners in the entire integrating process including testing and going live.

CORE RESPONSIBILITIES
In this role, you will be responsible to perform Tigo Pesa platform integrations with third party organizations.

Key Responsibilities

Process integration requests and provide relevant information to technical stakeholders

Verify that all Tigo Pesa integration requests from third parties have been approved by all internal stakeholders
Check if all Information Technology Systems of third party companies comply with Information Technology policy of the company
Perform system configurations to connect various Tigo Pesa platforms with third party systems
Troubleshoot any issues that arise out of integration stage and document the root cause and the resolution
Configure the required access rights to different roles (users) of third party companies
Provide timely feedback about the status of technical integrations to all stakeholders

Testing of new integrations with third party companies
Inform third parties of the testing procedure and the tools required to perform each procedure
Contact third party companies when technical integration is ready and inform them of the testing procedure
Document the minimum testing requirements needed to be performed on different integrations
Design test cases to properly check every functionality offered in the integration from the perspective of a customer
Perform tests for new integrations, new product launches and product modifications in collaboration with internal and third party stakeholders.
Sign off the User Acceptance Test of every integration prior to go live

Customer relations
Ensured that the customer experience is of the highest possible quality and customers are treated fairly with focus on customer satisfaction and retention.
Personal involvement to win and retain large / complex accounts and develop / maintain strategic customer relationships
Networking with other companies executives in order to generate new business for the company.

Qualification and Experience
Bachelor's Degree in Computer Science, Information Technology or related field
Solid technical skills
Great interpersonal skills
Excellent communication skills Strong
attention to detail
Highly organized

Core Competences
Ability to engage in effective and possess strong interpersonal and communication skills.
Ability to work under pressure and time constraints
Ability to work effectively with a wide range of cultures in a diverse community.
Mature ability to work collaboratively with management teams throughout the organization and to be
seen as a valuable expert resource to be sought out.
Ability to achieve results through others.
Set and manage priorities

Qualification and Experience
Bachelor's Degree in Computer Science, Information Technology or related field
Solid technical skills
Great interpersonal skills
Excellent communication skills
Strong attention to detail
Highly organized

Core Competences
Ability to engage in effective and possess strong interpersonal and communication skills.
Ability to work under pressure and time constraints
Ability to work effectively with a wide range of cultures in a diverse community.
Mature ability to work collaboratively with management teams throughout the organization and to be
seen as a valuable expert resource to be sought out.
Ability to achieve results through others.
Set and manage priorities

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